Slack
In a matter of minutes and without a single line of code, Zapier allows you to automatically send info between Freshdesk and Slack. Get started with workflows like: Get Slack notifications for new Freshdesk tickets. Or check out the rest of our guided workflows. Save time with Zapier; it's free to try. Hi, I’m trying to use the Freshdesk-Slack integration. I added some new public channels to our Slack in order to redirect the notifications there, and when I’m trying to add these channels to the Access Public Channels, they are not in the list of choices. Slack’s widely successful team-messaging service works effortlessly with Freshdesk to ensure there’s no communication gap between teams. Here’s a look at the working and specifics of the Freshdesk-Slack integration. Tune out the noise Send tickets to the appropriate channels on Slack. Your Freshdesk and Slack should work hand in hand. Build a new recipe connecting Freshdesk and Slack, or use existing recipes developed by the Workato community.
To read about this feature on Freshdesk Mint, refer to this article instead
Integrate Slack with Freshchat and get a two way app to chat and qualify leads, and support customers. You can respond to customers and convert visitors into leads directly from Slack, the app you already have open all day. You can even route conversations to a specific channel.
You can do the following:
Get notified in slack when a user or lead starts a conversation or replies to a conversation.
Reply to users and leads, add teammates to a conversation.
How to integrate Slack and Freshchat
You need to be an Account Owner or Admin in both Slack and Freshchat to set up this integration.
In Freshchat, go to Admin > Integrations > Slack Top torrent downloader.
Click Connect and you’ll be taken to the slack login page.
If you’re already logged in, you just have to authorize the integration.
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A channel called freshchat-messages is created automatically in your slack account to receive messages and you are automatically added to the channel. Alternatively, if you want incoming messages to be sent to a different channel, you can select it from the drop-down.
| Note | You can add other team members the channel directly on Slack. |
Set up a custom command to reply to chats from Slack
You have to set up a custom command to reply to Freshchat conversations from Slack. Click here.
Add the command you’d like to use to reply to messages. We recommend something simple and easy to remember like ‘/reply’.
Add URL and Token
Scroll down and under Integration Settings in your Slack account you need to add an URL. This is the Slack Command URL in your Freshchat Slack Integrations page.
Next, copy the Token from your Slack account and paste it in the ‘Slack Command Token’ text box in your Freshchat Slack integration page.
Add a hint to your slash command
You can add an autocomplete help text to your Slash command to give a usage hint to your teammates. Scroll down and select the ‘Show this command…’ text box, add the description and usage hint. Make sure you add the same command that you chose in your first step.
Freshdesk Slack Integration
Freshdesk Slacks
Click Save and you're done!
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